Refund Policy

At Dormot, our goal is to provide property managers, developers, and residents with reliable and transparent services. This refund policy outlines the circumstances under which fees may or may not be refunded.

1. Onboarding Fee

Non-Refundable:

The onboarding fee covers account setup, training, and integration. Once setup has commenced, this fee is non-refundable.

Partial Refunds:

If onboarding is cancelled before setup begins, Dormot may, at its discretion, issue a partial refund.

2. Subscription Fees

Monthly/Annual Billing

Non-Refundable:

Subscription fees are billed in advance and are non-refundable once the billing cycle begins.

Cancellation:

If you cancel during a billing cycle, access will continue until the end of that period, but no refund will be issued.

3. Transaction Fees (0.2%)

All Payments

Dormot applies a mandatory 0.2% transaction fee on all payments (online and offline).

Online Payments (e.g. Paystack, Flutterwave, Stripe):

• The fee is automatically deducted when a payment is processed.
• If the payment is cancelled or reversed before settlement (before funds are transferred to the property manager), the Dormot fee will also be reversed.
• Once settlement has occurred, the fee is non-refundable, even if the landlord later issues a refund to the tenant.

Offline Payments (e.g. bank transfer, cash, cheque):

• Fees are applied once Dormot processes the invoice and records the payment.
• These fees are non-refundable, since Dormot cannot verify or monitor reversals of offline transactions.

4. Storage (Data Usage)

Each hub includes 1GB of storage as part of the standard subscription.

Additional storage is available at $10 per 1GB per month.

Storage fees are billed in advance and are non-refundable once the billing cycle begins, even if the additional storage is not fully used.

5. Messaging Fees (SMS/WhatsApp)

Usage above the free monthly allowance (₦1,000 per hub) is billed automatically. These charges are non-refundable once incurred.

6. Dispute Resolution

If you believe a charge has been applied in error, please contact support within 30 days of the transaction.

Dormot will review each case individually and respond within 10 business days.

7. Refund Processing Time

Approved refunds will be processed within 10–15 business days.

Refunds will be credited to the original method of payment or, if agreed, as account credit.

8. Exceptions

Dormot may grant refunds outside these terms in cases of technical errors or service disruptions that significantly affect usage.

9. Changes to Policy

Dormot reserves the right to update this Refund Policy. Changes will be communicated by email and posted on our website.